Terms of purchase
Shopping directly at shop.shoerepair.se is a convenient way of getting access 24 hours a day to our full range of collections. When your order is received, you can try the clothes in your own home and have the possibility of a 14-day return period if you need to send something back for a full refund.
- Shipment guidelines and rates
- Returns and exchanges
- Your order
- Your account
- General terms and conditions
Shoerepair uses DHL Servicepoint for all freights within Sweden, which delivers your order within 1-3 business days. You will receive an SMS or e-mail when the package is ready to be picked up at your local servicepoint.
International (deliveries outside of Sweden)
For international orders, Shoerepair uses UPS, which delivers your order within 2-5 business days. Please note that UPS requires a signature when leaving the package, the couriers usually operate between 8am-6 pm. We recommend, if possible, to use your work address for deliveries.
We deliver to the following countries:
- Czech Republic
- United Kingdom
You will receive an order confirmation with your tracking number so you can easily keep track of your shipment.
We will shortly add on more countries, so keep your eyes open!
All orders placed Monday-Friday (excluding holidays) before 1 pm will be processed the same day and will ship within 48 hours (subject to card clearance and stock availability). Orders placed after 1 pm will begin processing next business day.
All orders are fulfilled in Stockholm, Sweden.
Once Shoerepair has delivered the merchandise to the carrier, you will assume the risk of loss and title for the merchandise. You are responsible for any additional taxes and duties. Shoerepair is not responsible for any fees charged by customs.
Austria: 20 EUR
Belgium: 12 EUR
Bulgaria: 20 EUR
Canada: 30 USD
China: 27 EUR
Cyprus: 40 EUR
Czech Republic: 20 EUR
Denmark: 80 DKK
Estonia: 20 EUR
Finland: 12 EUR
France: 16 EUR
Germany: 16 EUR
Greece: 20 EUR
HongKong: 27 EUR
Hungary: 20 EUR
Ireland: 16 EUR
Italy: 20 EUR
Japan: 20 EUR
Korea: 20 EUR
Latvia: 20 EUR
Lithuania: 20 EUR
Luxembourg: 12 EUR
Malta: 40 EUR
Netherlands: 12 EUR
Norway: 140 NOK
Poland: 20 EUR
Portugal: 20 EUR
Romania: 20 EUR
Slovakia: 20 EUR
Slovenia: 20 EUR
Spain: 20 EUR
Sweden: 60 SEK
Taiwan: 23 EUR
United Kingdom: 12 EUR
USA: 30 USD
How to process a return or exchange
We will of course accept returns and exchanges on all items, if you are not satisfied with your purchase.
Within 14 days after delivery of your order, you may request the exchange or refund of items, which you must return to us with tag in perfect condition, accompanied by the original invoice.
How to proceed with a return
Shipping charges on returned items are at the customer’s expense. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Items lost in transportation will not be compensated for.
How to proceed with an exchange
Send an email to firstname.lastname@example.org with a brief explanation of your exchange, as well as the item’s style number.
Upon the acceptance of your exchange please send the package to the address below:
Fifth avenue shoe repair
Mäster Samuelsgatan 2
111 44 Stockholm
Email the tracking number to email@example.com.
Upon receipt of package, we will send you the new item free of charge.
All exchanges are subject to availability.
We reserve the right to reject any returns and exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund or exchange cannot be granted. For any questions or concerns regarding returns or exchanges, please send an email to firstname.lastname@example.org.
Shopping online at shop.shoerepair.se is easy.
Select the items you would like to purchase and they will be added to your shopping bag. When you are ready to check out, click on Shopping bag icon at the top right hand corner and we will guide you through the entire purchase process. You can at all times view the items you have added to your cart by clicking on the shopping bag.
In order to make a purchase, you have to be registered at shop.shoerepair.se. This is the only time you need to register with us. If you have registered with us before, simply sign in with your email address and the password you have created.
All merchandise sold on Shoerepair is intended for personal use only, and not for resale.
We do not guarantee that all items available at shop.shoerepair.se webshop are in stock at the time of your order. In the case of incorrect stock balance affecting your order we will contact you shortly by phone or email.
Shoerepair accepts credit cards. Currently, they are Visa, MasterCard and American Express. In Sweden, Norway, Finland and Denmark we also offer payment against an invoice through our partner, Kreditor. They carry out a standard credit check when an order against an invoice is placed. We must receive payment against an invoice within 10 days. You can begin shopping again as soon as you have made payment for your latest purchase. If your credit application is not approved by Kreditor, you will not have access to credit and we would request that you use another payment method.
Tracking your order
An order confirmation will be sent to you by email as soon as your order is received. In addition, a shipment confirmation will be emailed to you once your order has been shipped. This confirmation will have the tracking number for your shipment so you can easily keep track of your order.
In order to make a purchase you must be registered and logged in. Registration is free and only you will have access to your account.
Any personal information given to shop.shoerepair.se will be treated with full respect to your privacy. shop.shoerepair.se guarantee that the information you enter will not be disclosed to any outside organization or third party. We may use your contact information to contact you about new products, features or special promotions. You can unsubscribe from this mailing list at any time.
All customers paying by card are subject to validation checks. shop.shoerepair.se reserves the right to delay any order if we suspect a further security control is needed.
Copyright Permission Notice
Copyright in the documents (including, without limitation, the trade marks of Shoerepair Sweden AB, logos, graphics, text, photos, designs, logos, icons, images, data and software) provided in this web site are owned by or licensed to Shoerepair Sweden AB and its affiliates. Shoerepair Sweden AB trademark is Fifth avenue shoe repair. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others without prior written consent from Shoerepair Sweden AB. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.